Privacy Policy

How trynexisa.com (PE, EDRPOU 13049489) processes personal data submitted through contact and lead forms.

1. Data controller

trynexisa.com, sole proprietor (PE), 15B Khreshchatyk Street, Business Center Leonardo, Kyiv, 01001, Ukraine, EDRPOU 13049489. Email: contact@trynexisa.com. Phone: +380 665 811 5896. Managing Director: Laura Klein.

2. Data we collect

Contact and lead forms collect your name, email address, phone number, company name, message content and the technical data of the request (date, time, IP address). We do not collect payment card data through these forms.

3. Purposes and lawful basis

Data is used to answer your enquiry, prepare a service offer and keep records of correspondence. The lawful basis is your consent, given when you submit a form, and the necessity to take steps at your request before entering into a contract, under Закон України «Про захист персональних даних» № 3633-IX від 25.04.2024.

4. Storage, sharing and security

Data is kept no longer than 24 months after the last contact unless a contract or law requires longer retention. Access is limited to authorised staff and processors bound by confidentiality. We do not sell personal data.

5. Cookies

Only strictly necessary cookies are set without consent. Non-essential cookies and trackers are used solely after your prior informed consent, in line with Закон України «Про електронні комунікації» № 1089-IX від 16.12.2020.

6. Your rights

You may request access, rectification, erasure, restriction or portability, and withdraw consent at any time, by writing to contact@trynexisa.com. Requests are handled within 30 days.

7. Complaints

Please send complaints to contact@trynexisa.com first. You may also contact the Ukrainian Parliament Commissioner for Human Rights. Nothing here limits mandatory consumer rights under Закон України «Про захист прав споживачів» № 3153-IX від 10.06.2023.

8. Contact forms

Submitting a form redirects you to a thank-you page. Pre-contract service information is provided in accordance with Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015.

9. Changes

We may update this Policy; the current version is always published on this page.